FAQs

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Below are some of our Frequently asked questions (FAQ)

What is Airopay?

Airopay is a global Airtime Remittance Hub that interconnects mobile operators’ prepaid systems to deliver end-to-end International Airtime Remittance services, Airopay provides a fast, convenient and reliable Local & International Airtime Remittance with a network of over 350 receiving Mobile Operators in 100+ countries.

Also, it’s a global international payments operator, Airopay offers a secure, fast and inexpensive way to send and receive money to bank account mobile wallet, to anywhere in the world.

What can you do on Airopay platform?

transfer moneyMoney Transfer

With Airopay you can send money anywhere in the world. These payments can be delivered to bank accounts, picked up in cash, delivered in person, credited to a mobile wallet, credited to a card, or credited to a mobile phone account.


airtime.jpegMobile Airtime (top-up)

  • Convenient product – no registration required.
  • Real time transactions to even the most remote locations.
  • The cheapest way to send small values as low as $1

airtime2Mobile Money

Airopay Mobile Money provides a solution for Financial Institutions and Mobile Operators to connect to millions of mobile money accounts worldwide. Airopay is regulated by Central Bank of Nigeria.

  • Real time transactions to even the most remote locations
  • Convenient for sending small amounts to several recipients.
  • Secure for both sender and receiver

 


billBill Payment

Airopay expansive global network of merchants and utility providers gives you the ability to send meaningful goods and services across borders to improve the lives of their loved ones.
Benefits for your clients:

  • Full control of how funds are spent.
  • Real time delivery, instant confirmation directly to any mobile.

What are the different ways to access Airopay?

  • Our website – www.airopay.com on web and smartphones
  • Airopay Application – visit google play store to get Airopay on your smartphone.

How do i register on Airopay?

Click here and enter the required details requested
Alternatively, from the home page, click on the ”Sign up” tile in the left panel. Enter all the required details.

  • Registration is free and you will only be required to do this once.

Why should i register on Airopay?

  • The benefits of registering on Airopay include having ability to Buy airtime and Send money and not just Pay bills. You will also have access to reports on previous payments and saved payments for easy access to paying again.
  • Send again with Quick Send.
    No need to enter your information again! Airopay securely stores your information so you can use our simple two-step Quick Send feature on your next transfer. Send up to $2,999 for only $4.99

    Track transfers
    Tracking your transfer has never been easier. Stay current with text updates, email notifications, online access from your PC or mobile device or call our friendly support staff 24/7

Are my transactions secured?

The platform is safe and secure and will never share your details with any other party. You must ensure to protect you card and PIN. We also implemented additional security for your payment called SSL Certificate.

SSL locks down your site visitors’ sensitive data against fraud and identity theft. An SSL certificate provides encryption (scrambling of data to prevent tampering during transmission) and validation (verification of the business behind the website)

What type of card can i use to make payment on Airopay?

Visa and MasterCard are currently accepted for all transaction types.
Also, Paypal is accepted for transactions too.

Are there any fees for this service, monthly charges or annual fees?

  • Buy airtime – All at face value. No additional charges.
  • Pay bill – A $— convenience fee is charged for each successful transaction
  • Send Money – A $— convenience fee is charged for each successful transaction,
  • Receive Money– At no cost to the recipient.
  • Prepaid Card Funding –  All at face value. No additional charges.

Are there minimum or maximum amounts that can be paid?

The Authorize.Net payment gateway minimum amount is $— and no maximum amount is defined by the payment gate. The maximum amount for recharge is —- while bill payment and transfers is defined by your bank and can be adjusted by visiting you bank.

Why cant i buy recharge or fund my wallet with my Debit cards?

It is possible you have not activated your card for online transactions with your bank or your bank does not currently support this service.

What happens if enetered a wrong number when am trying to buy airtime?

Kindly contact your telco on a possible resolution.

I made a Payment that was not successful and my account has been debited, what should i do?

Your bank should reverse the transaction within 24 hours. If the funds are yet to be reversed into your account or card you may contact ——–Authorize.net email… or call———-
OR
Visit your bank.

How do i reset my password?

  • After you have login into your account,
  • Click on the “profile” menu,
  • select “reset password” from the drop down list and follow the instruction.

How do i get listed as a Merchant on Airopay

  • To have your business/company appear as a banner on the Airopay platform, you would be required to fill an Airopay registration form and user access form, as well as provide a photocopy of your Certificate of Incorporation or other relevant documentation
  • You will also be required to pay a one-time fee of starting at $—– and a subsequent transaction fee of —% to a cap of $— on each transaction processed. There may also be a $— convenience fee charged to the cardholder for making this payment on this channel.

Why cant i login to my account on Airopay?

Please contact support@airopay.com or call ———– if you are having trouble accessing your account