How can we help you today?
Getting started with Airopay
Which countries can I send money from?
How much does it cost to send money with Airopay?
Security and privacy
How safe is Airopay?
How is Airopay regulated?
Setting up a transfer
How do I set up a transfer?
How long does a transfer take?
How can I make a transfer for a specific amount in another currency?
What is the status of my transfer?
What happens if I’ve forgotten my reference number?
Will I get an email when the transaction is complete?
Why does my transaction status say ‘completed’, but the money isn’t in my recipient’s bank account yet?
Do I need to provide any supporting documents?
How do I send/upload my documents?
How soon after uploading my documents will my transfer be processed?
Paying by bank transfer / card
How do I pay via bank transfer?
How do I know if my bank transfer has gone through?
Why is there an extra charge when I pay by credit card?
Why has my debit card payment been rejected?
Managing your account
Can I edit my personal information after registering?
How can I edit my existing recipients’ details?
Can I have multiple Airopay accounts?
How do I close my Airopay account?
Why haven’t I received a confirmation email?
Why doesn’t the Airopay website work when I try to make a transaction?
My Airopay account appears to be blocked. What’s happened?
Is Airopay a bank?
What does Airopay stand for?
How do you keep your fees so low?
How do I make a charity donation with Airopay?
How does Airopay support good causes?
Sending money to...
Sending money to Kenya
Sending money to Nigeria
Sending money to Mexico
Sending money to Poland